If you are not satisfied with your purchase for whatever reason(s), you can return or exchange it within 30 days of your purchase. In order to begin your return or exchange please contact Customer Service. We only accept returns for items purchased through with a Valid Online Order Reference Email and Order Number. If you purchased a IMC product from an authorized retailer, please contact the retailer directly. Please note, that we cannot cover shipping costs for international returns, including those placed from international locations. Return item shipping costs shall only be covered for the United States of America and Canada only. Only credit back to the original form of payment is available for all orders placed online. For questions regarding your purchase, please contact us using the email address below.

For all Returns, please email your Order Details (Full Name, Billing and Shipping Address, and Order Number Identifier) to

In the United States of America, our offices are located at:

276 5th Avenue
New York, NY 10001
Customer Service Phone Number (212) 899-5049

In Canada, our offices are located at:

250 Cochrane Drive
Markham, Ontario L3R 8E5
Customer Service Phone Number (416) 809-0948

While we strive to address each and every one of our customer's questions, comments, and concerns, please choose a best suited method of your preference to Contact Us.


For General Inquiries, Order Inquiries / Status / Returns, Press / Media Inquiries, and/or Customer Service Inquiries please email Customer Service at


Please allow 12-24 hours on normal business days for a response from Customer Service Representative (excluding Statutory Holidays in the United States of America and Canada).